4 Ways to Say Good-bye to No-shows and Loss of Revenue
Although it’s impossible to eliminate all no-shows, there are many steps one can take to bring the percentages down … way down. Appointment scheduling and appointment management can become like clockwork if you put the right system into place.
1. Let Them Know the Cost to You – Whether you are a hair dresser, pet sitter or dentist, it’s always good business to let your new customers know up-front how important it is to you that they take their appointments seriously. Letting them know up-front will set the tone of your business relationship moving forward. Be personable about it; let them know there is only one slot for that time and many others who may desire that spot. If they don’t show up, not only have you lost money, but someone else was not able to use that slot because of that commitment from them. Giving them a personal picture of how it affects you will make this approach effective.
2. Phone Calls and Reminders – Many in the medical profession have implemented this strategy. What is required to make this method effective is consistency. If you call once to remind someone of their appointment, they will expect this in the future and use it as their “alarm clock†to their appointment. If you suddenly fail to call, they’ll miss their appointment. There are services available like ClientTell and CallPointe that will do the automated phone call appointment reminders for you. Again, whatever you do, you must be consistent. http://www.clienttell.net
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