Purchasing requires getting the best product at the best price, on time and in the right place. Procurement Management is a process which involves managing the ordering, receipt, review and approval of items from suppliers.

Using a Procurement Management Process, one can ensure that the goods received meet the organizations need. One of the critical aspects of procurement management is to specify how the supplier relationships will be managed, to ensure a high level of service.

With an increasing trend of outsourcing, procuring goods and services from external suppliers can be a critical path for many projects. It’s therefore crucial that you manage your supplier’s performance carefully, to ensure that they produce deliverables which meet your expectations.

The business environment today is experiencing volatility like never before. Volatility in the supply chain has always been a challenge procurement departments have accounted for. With a rapidly expanding global supply base the degree of this volatility has increased and so has the scale of disruption that this volatile ecosystem creates.

The source of volatility varies from those arising out of political instability in the countries around the world to natural calamities which are having a major impact on the sourcing activities of organization. Globalization and dependence of organizations on the world economy has also added to the sourcing challenges faced by the organization.

With demand on the decline and rising commodity prices, procurement needs to evolve from its transactional role to making strategic decisions to ensure continuous supply, by hedging on the risks arising out of the macroeconomic conditions.

Today procurement’s role is not to set up sourcing events and source the product from the low cost supplier or for that matter conduct a reverse auction and award the bid to the lowest cost supplier.

Times today demand procurement to look out at suppliers globally and evaluate the suppliers on a number of parameters which could have an impact on the functioning of the organization. Strategic sourcing ensures that an organization,

• Reduces risk of supply disruption by reducing reliance on a single supplier: Sourcing from more than one supplier by awarding contracts to different suppliers based on the merit rather than awarding the lowest bid.

• Explores supplier innovation: Invite best possible options that the supplier has to offer rather than going for a pre decided contracting terms.

• Consider the impact on total cost of ownership before awarding of the contract: Consider the impact of purchases made over the years in terms of the maintenance cost, part replacement etc.

• Increases visibility into sourcing projects: Ensure accountability by assigning responsibilities of the various stages in the sourcing process to respective individuals. Ensures availability of resources at every stage thus ensuring successful sourcing.

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 Retail POS software is available for both retail and food service establishments. It offers computerized management and marketing strategies that lead to success. The point of sale software brings businesses to a new level of productivity and success. Read more about how this incredible program can benefit your business.

Point of sales is being used by the food industry and retail establishments. This revolutionary management tool is adaptable for establishments of all sizes and styles including pizzerias, sub shops, retail stores, hair salons, coffee shops, delivery only establishments, sit down restaurants, dry cleaners, party supplies, convenience stores, spas, nail salons, and more. The customizable software is adaptable to provide operations, managing and marketing tools for small establishments as well as multi-store chains. The unique software is also an exceptional marketing tool through the use of automated customer incentive programs. The point of sales is designed for easy use and includes free training classes as well as 12 months of technical support. Customizable managerial assistance is provided through point of sales which allows you to hand select key managerial tools that will provide your business with smooth flowing daily transactions.

There are a huge amount of options available in the retail POS software and the restaurant POS systems. Business owners are able to select programs that meet their immediate needs. There are affordable options available that assist businesses in developing new methods of management and computerized organization. The system provides a successful marketing strategy through building community awareness. Customer satisfaction is a huge way to build your customer base and it is widely being accepted by retail and food service establishments as an exceptional means of marketing their business. The point of sales provides customizable options including menu programming, customer incentives, payroll, gift cards, birthday incentives, multi-store connections/communication, employee hours, multi-register communication, ordering supplies, and a number of other options. Run your business smoothly and efficiently by removing product waste and wasted employee hours. Relying on computerized management removes the risk of human error that often hides waste in both food service and retail establishments. You can increase your profit margin by decreasing your waste. Waste is often seen in excess employee wages and unnecessary employee hours as well as in the over ordering of products and customer dissatisfaction. Put an end to this waste and began seeing your customer satisfaction rate greatly improve.

You can build a strong employee satisfaction in your business through the use of the point of sales. Provided in the system is an employee training booklet. This booklet provides training in how to handle situations before they occur. Employees appreciate a well run and managed establishment and happy and satisfied employees also provide an increased level of customer satisfaction. The customized software provides smooth running efficiency that puts an end to managers being pulled in multiple directions at one time. The software allows managers to focus on customer satisfaction and product consistency. Point of sales will provide your establishment with effective tools for efficient retail and food service management. Learn more about how the retail POS software and restaurant POS systems can transform your business into a smooth running establishment free of excess waste and abundant in customer satisfaction and increased profit. Contact an expert today and receive more information on the point of sales software which will provide your business with managerial and marketing strategies.

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Modernization has changed the style and procedure of business management and handling. Are you also worried about Customer Relationship Management for your fruitful business development!!!

Technology has opened the doors of advanced resources that can enable your business success at par excellence. Masses of crowd are these days tech savvy and are computer geeks. Most of the business and market has turned to online services. More and more of service seeker and service provider are seeking help of online solutions and services. All these due to the fact that online services are prompt, easy to fetch, most varied options at just one click and more over it has an approach all over the globe which is most amazing benefit to be online.

Every business thrives for its successful development which entirely depends upon its customers. Customer relationship management CRM emerged as a wide-application tool designed to reduce the burden of cost and enhance the profit ratio by gaining more and more loyal clientele. Here in this edition we will discuss WHY of CRM i.e. major advantages of online customer relationship management.

CRM management software is widely acquired these days as it is a legitimate powerful source and most adequate to help businesses to make best and most out of their resources, man-power and technology to get in-sight into conduct and value of consumer. Customer relationship management services offers most adequate search results and compile all sort of information relevant for the company from inside and outside world to know each and every customer nicely.

The most effective key that works universally is “To convince someone gets easier by understanding their ethics, morale, needs and behavior”. Similarly applies for business before imparting bunch of services unnecessarily can irritate your client whether having a sound communication and understanding can very well portray a better idea of customer needs and value. This entire procedure is worth but time consuming hence it was found that it creates huge impact so the empowering version that results customer relationship management for your business these days is CRM management software.

The most successful CRM strategy includes three key factors:

• People

• Process

• Technology

These are most powerful and amazing tools that completely offer you a hold on customer relationship management. Online available are best and leading companies which offers best quality services for customer relationship management services, CRM management software, sales management software, sales lead generator, client relationship management software and CRM software. You can acquire best and legitimate service provider companies for software customer management to get the organized management by CRM management software. You can cash most advantageous output out of customer relationship management only with the selection of reliable, experienced and most effective service provider for CRM management software.

Development should not be structured as a loner business development is a criterion which has to be developed on the basis of changing mindsets and preferences, pacing technology and advanced procedures and methods. It is highly essential to make business development match up with timely development or it can later on haul you back from present cut-throat rivalry. Change is a part of life adopts most advanced and technologically adept resource for effective customer relationship services and development of software customer management to lead a sound fruitful business with advanced technological approach and effective customer retention.

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So I got plenty of very warm, fully embracing hugs and laughs today, and while doing so I struck a conversation with a young woman that was walking her dog. She seemed to be concern with something. As I sit next to her on a bench, she shared that her life seems to be defined by someone else – she is stuck in a bottom of a corporate ladder and doesn’t see a way out. In this economy changing a job might not be a good idea for her, but she feels as she outgrew her job, and her boss doesn’t help with her promotion no matter how well she performs. She feels that she makes no difference and lost her passion to what she has to spend 8-9 hours a day.

I offered her some ideas, and she left smiling. I hope you too feel encouraged to think outside of your cubicle after reading this article with a step-by-step Action Plan and documents with call for action, inspired by my morning encounter. I welcome other bloggers to repost this article to a link to its original destination – this blog.

It is not a secret for anybody that with higher hierarchical position within a corporation you get a better compensation packages (higher base, higher bonus structure), but what is more important – you get more freedom of choices and ability to make decisions that affect both – your company future as well as your personal lifestyle.

So, weather to strive for promotion or not, is rarely a question for those who are driven and ambitious, and who aspire for personal and career development.

The real question is how, if your boss is not leaving his job and not fired (hopefully). You want to live accordingly to your morale codex, with integrity and respect to your colleagues. At the same time you want to create a better place for yourself under a corporate sun.

A lot of people have a hard time influencing decision of upper management and therefore destined to stay on the bottom of the ladder for years, uninspired and with unrealized potentials. A lot of great professionals do. But you don’t have to.

One flawed thinking pattern that many professionals seem to adopt is that in order to be promoted they need to get rid of their boss; and unless [s]he leaves there is no place to be moved to.

Do you realize what nonsense it is?! This mental concept not only creates unnecessary sense of competition with your own supervisor and relationship full of resistance, but also reduces your choices and makes you blind to see abundance of opportunities.

Just think about it. Companies expand. Your company can grow not only vertically but also horizontally; new projects get introduced to a market and the beauty of it – you don’t need to wait for someone to select you for a leadership role to manage one of them.

All you need to do is to step outside of your daily routine and look at your company with fresh eyes. See where it is now and where is could be only if…

Then open your notebook and list all potential steps that your company can make to get to the next level. Write few paragraphs for a new strategy. If you lack ideas, study news releases and press coverage of your competitors; look at reports, statistics, industry analysis and anything that can give you more ideas unrelated to your current responsibilities, but in area that you have enough expertise to create both strategy and execution plan, select suppliers and manage implementation of the new project.

If after all that exercise you still didn’t come up with your promotion strategy, here is one that has 90% of success rate. You might even try it first and then leave the rest for plan B.

Your Action Plan:

Take the proposal that I am briefly drafting for you below, polish it (don’t copy my great English please, my accent is copyrighted ), add some meat (company related information) and send it to your Director with CC to VP of Marketing, VP of Business development and CEO. In your email tell that you feel that you came up with a project for which you see great potentials and that you could manage this project; that when it needs more human resources you has all it takes to manage the new department. Request a meeting-presentation with participation of all parties. After the meeting walk in to the office of your VP and give a hint that you would like a separate department to be formed for this project and you are ready to act as a head of the department.

Here is a very raw draft of your proposal:

________________________________

Proposal for utilizing social media, collective intelligence and crowdsourcing.
Introducing new approaches to product innovation and marketing – launch of a Virtual Innovation Lab for _________________ (company name)

.

BACKGROUND OF THE PROPOSAL: CHALLENGES AND OPPORTUNITIES

Our company was built upon innovation which continues to be an integral part of the _________________ (company name) culture and business strategy.

I believe our commitment to innovation has to propel the development of more ideas, more new profitable products and services [that empower our customers to grow their businesses around the world]. (for B2B company).

In the current economy where competing for customer dollar becomes harder and harder, innovation has to be a part of the DNA at _________________ (company name). By utilizing social media / Web 2.0 in a new way and by developing high-technology around various processes for collaborative innovation I see how innovation can become a strategic business practice that should be continuously enhanced and encouraged.

Up to date the innovation for _________________ (company name) happens mostly within the company. Customer and supplier feedback is utilized only 5%. By increasing participation of all members of our ecosystem 90% and engaging them in product and marketing innovation we increase company product, diversify our product line, increase market penetration and adoption of new product/service offering – all with reduced costs.

Technological change is one of vital influencers of corporate growth. Investments in research and development are closely linked to rising productivity levels. As a truly innovative company we would most probably exhibit the following characteristics:

• higher rate of growth
• greater job growth
• higher productivity
• greater investment in people and capital
• greater capacity to attract and retain highly qualified people.

Innovation has become key to improved global competitiveness for many enterprises that have reduced geographic and other trade barriers – barriers that previously protected domestic companies from international competition. The new reality for business is that local and international firms must continually innovate, adapt and create new products and services to compete beyond regional borders.

The obstacle for greater capacity to innovate for many companies is limited R&D budgets. In my proposal I will address this challenge to better position our company to successfully compete in the coming decade.

PROPOSED TACTICAL SOLUTION: From R&D Departments funded by corporations to Innovation Economy funded by virtual residents

I propose us to create a ______ (company name) Virtual Innovation Laboratory that will become a center of gravity for our company innovation.

We can take Web 2.0 and the power of online interaction to the next level and build a solution that will turn our website into a collaboration portal between management, investors, customers, suppliers, employees and fans. It’s a collaborative intelligence and crowd sourcing at their best.

We will engage our stakeholders in all company processes which will save costs while increasing the productivity of all functional units.

Our Virtual Innovation Laboratory will help us to find product innovation talents, offer new ways of building channel partnerships, source new technologies, and conduct market research; it will also help with supply chain management.

Today companies only start learning the benefits of social media but none of them fully utilizes the power of collective intelligence.

So far our social media initiatives at best aim to:

Increase Customer Loyalty — Draw users back to a corporate site again and again.
Enhance Brand Awareness — Give them a forum to express themselves and share opinions.

Our Virtual Innovation Laboratory can offer all the above, but it will be designed to offer many more benefits that can be acquired from Web 2.0.

While social media solution providers make it possible for to enhance our Web presence and enable user-generated content with common Web 2.0 features such as blogs, wikis, forums, ratings, reviews, and tags, we will take our social media initiatives much further.

Our Virtual Innovation Laboratory will automate business process around product marketing innovation.

EXECUTION

I have made an in-depth research on available solutions and technologies and came to the conclusion that in-house or outsourced development will be extremely costly initiative. Instead we can integrate an off-shelf solution and customize it accordingly to our requirements. It will reduce project cost and time-to-market 90%.

I have located a suitable technology partner and have found the supplier with a product IR Web 3.0 that is unique, has a great framework for innovation, and rich functionality. See www.IRweb30.com. Also download the power point presentation at the link below.

See video brochure for IR Web 3.0 on the original blog where this article is posted:

http://ideamamaadnetwork.com/blog/2009/09/23/how-to-get-promoted-job-promotion-marketing-coordinator-manager-director-level-fortune-1000-company/

Functionality of the product can be found on www.IdeaMamaClub.com, a consumer application of the product. (Functionality preview requires user registration).

IR Web 3.0 revolutionizes investor / customer / vendor / partner relations by making it easy to provide a two-way communication and collaboration platform for interactions between management and stakeholders, leading to greater efficiency in the areas of operations and business development. It results in cost reduction and higher profit margins. It also provides full transparency which helps to create and maintain accountability while fostering innovation.

This “socio-innovation” offers unique ways for company executives to interact with their existing and potential investors, customers, employees, suppliers and channel partners; it enables action-driven interactions that develop communities around corporate initiatives; it engages the investment community in the innovation process — in product development, business development, and marketing.

Included in the suite are two key packages: the Innovation Fostering Collaborative Platform (IFCP) that utilizes social media, and Instant Transparent Reporting Capabilities (ITRC).

Our Virtual Innovation Laboratory powered by IR Web 3.0 will:

Engage our community in product development

• Create our own branded innovation incubator with your own visual content; benefit from transparent collaboration between our management, investors, suppliers, customers, and partners.
• Post new product development projects and view all projects.
• Launch new projects for brainstorming and execution — invent new products and build new businesses with your contributors, expand your existing business and market our products.
• Let innovative users submit their patented ideas to you for licensing consideration or IP acquisition through a built-in Virtual Innovation Agent.
• Bid on new product / technology licensing opportunities.
• Express interest in borrowing for the most attractive strategic investment opportunities.

Engage our community in product marketing and market research

• Save our marketing budget. Post our Creative Marketing Briefs and gather free ideas volunteered by members; hire the most creative talent by announcing tenders.
• View a list of previously posted out-of-the-box marketing campaigns. Learn from previous successes and failures.
• Let our volunteers take part in designing and testing our marketing campaigns and collect credits or virtual currency for their ideas.
• Let our volunteers suggest new initiatives and participate in their development.
• Let them post their ideas and get them rated to expose their talent to our team, associates, and business partners to find career placement within our ecosystem.
• Let our potential job candidates and independent consultants volunteer their ideas, while at the same time promoting their skills to you by uploading their CV, references, personality profile, company profile, company brochure, new product releases, press releases, video news, audio news, Infomercials, 3D office, and client lists. They can also upload portfolio images to showcase their work, or market their inventions, designs, artwork, and ideas.

Add even more value to our community

• Let our management team and other members specify their wish list to attract referrals and provide an opportunity to match “haves” and “wants.”
• Let our contributors browse member profiles — use our advanced search to find new partners, new clients, new suppliers, and new investors, as well as new strategic investment opportunities.
• Let members grow our contributor base by downloading their address books and inviting new users.
• View testimonials posted by members about other members’ contributions.
• Let the members of our ecosystem publicize their added value to our business by posting their detailed business profiles.
• Reward the most active contributors by adding them to a favorites list as “People To Admire.”
• Make selected projects viewable under NDA only, or make them available for all users.
• Search for related projects to existing initiatives to locate strategic partnerships.
• Invite users to join our new business units or in-house initiatives as stockholders, contractors, or employees.
• Upload and download legal, financial, and other documents related for particular projects.
• Build electronic action plans for each project; assign tasks for our team and track deadlines.
• Benefit from a Virtual Dispute Resolution room.
• Let our users search opportunity postings and apply to collect fees, stock, virtual currency, portion of profit, or other reward items.
• Search new ideas and projects by location, development stage, and other parameters
• Post and distribute an unlimited number of press releases using our PR database and Virtual News Courier with bulk mailing facilities designed to comply with the CanSpam Act.
• Create regional or vertical chapters and invite users to the appropriate chapter.
• Benefit from an electronic event calendar.
• Post events and send invitations to other members to increase attendance.
• Barter our products and services — save our cash.
• Let our portal users freely communicate with others by sending an unlimited number of teasers and messages.
• Let users search for contacts, knowledge, and deals.

INFORMATION ABOUT THE SUPPLIER

IR Web 3.0 is designed by IdeaMama Group, a leading provider of innovative consumer and enterprise solutions. The company is known for its groundbreaking innovation and thought leadership in the areas of product development, online advertising, media monetization, and other segments in which IdeaMama develops new product categories. The two main companies that constitute the IdeaMama brand are IdeaMama Ad Network and IdeaMamaClub.com.

PROJECT DELIVERY SCHEDULE

The portal customization might take 3-4 months. The exact delivery date would depend on our functionality requirements. Portal maintenance and administration could be done by the supplier.

BUDGET

Product price will be comprised of one time license fee, portal customization and monthly maintenance costs. The expenses for project execution will be fully justified by its effect on company growth, productivity and R&D cost reduction.

.

Prepared by ________ (your name)
Date: ________________________

To make your case stronger in your email-presentation you can point to some supporting materials about importance of using collective intelligence, getting more benefits from social media and crowdsourcing.

Videos posted in the blog will give you good perspectives and will help you to tailor your pitch.

Also find more educational materials Also find more educational materials on the subject in this blog entry: What your IP will be worth tomorrow? Process automation for truly innovative companies. The system for building Innovation Pipeline and tools for creating a Culture of Innovation.

If the trick works, call me, share your success story. If doesn’t still call me, may be I can help you to revisit your approach and turn it around for your personal benefit and benefits of your employer.

Good luck!

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The sales pipeline works by teaming up different prospects at different layers of sales cycle and quantifies the progress taken place in the pipeline. At the root level, sales pipeline management is simply about analyzing the cash-flow incoming. Sales pipeline evaluates the leads and prospects with precision, and makes the required analysis on potential customers willing to purchase the products, service and goods displayed on sale. However, the real competency of sales pipeline management becomes apparent when you have an appropriate metrics system in place and the perfect business process to correspond to any and every modifications caused within those metrics.

Numerous organizations have launched new age sale pipeline solutions and software that help in maximizing the pipeline velocity and generate greater returns to scale. Simultaneously, this software also helps in bringing down the time consumed in sales prospecting research. This apart, the application also helps you to decipher essential business contacts networking with whom might be beneficial for your company. You can even prioritize your pipeline with this application based on the network relationship strength. Few other essential advantages are listed below-

• Assists in establishing competent metrics
• Assist an organization to make all the required enhancements in the sales workflow
• Enables in maximizing pipeline velocity
• Enables in maximizing the entire sales per quarter
• Helps in simplifying the workflow
• Manages and combines all separate contact data irrespective of where it is saved and then mixes it with the huge relationship/data store.
• Assists you to access individual profiles of companies as well as entities worth networking

Today, sales pipeline solutions can be best identified as a business strategy. Apart from generating greater revenues, it helps in improving an organization’s image and enables you to makes the best from any social networking scenario.

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At Centennial College, students can take the sales management program, which in just one year prepares them for career success in key account management and professional sales. Those interested in applying must go through the application process, which begins by submitting an official transcript demonstrating proof of successful completion of a post-secondary advanced diploma or degree program. They may also be required to conduct an interview with officials, submit a resume and undergo an English and/or math skills assessment. Centennial College will also consider applicants presenting a combination of partial post-secondary education and relevant work experience, open to all disciplines.

Professors with extensive experience in sales, negotiation and account management in the business-to-business realm teach the sales management program. It is conducted out of Progress Campus, which is centrally located and houses many of Centennial College’s business programs, allowing for ample networking opportunities. The undertaking itself extensively uses learner-centered approaches such as: role-playing, simulation and cases, with a focus on developing selling, negotiating and presentation skills. Hands-on training is also provided in using sales force automation software. There is an ideal balance between theory and hands-on learning so that students are equipped with a wide range of skills upon graduation that will make them instantly employable. Specific courses within the sales management program include: Business Presentations (the course is intended to provide a solid grounding in the important business communication area) and Marketing (provides an overview of contemporary marketing, emphasizing the management of the product/service, price, promotion and distribution areas of an organization within a changing environment); and many others such as Case Analysis and Marketing Metrics, Fundamentals of Selling, Sales and Account Management, and Strategic Account Development.

In order to graduate from the sales account management program, students must maintain a C grade average and an overall GPA of 2.0. Once they receive their Ontario College Graduate Certificate, graduates of the sales management program walk away with a solid foundation in the intricacies of acquiring and maintaining relationships with major client accounts. If, however, students would like to gain even more experience, an optional third semester internship in the sales account management program is available.

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The difference between a great company and a not so great one lies at the core of the sales force of both the companies. The company with a more composed sales team always comes on top with higher sales than the more mediocre ones. Sales management training helps the business owners to set out straight goals for their company so that the sales force team follows the goals dedicatedly. The fall in the sales results is mainly due to the lack of enthusiasm shown by the sales executives. Constant pressure to perform well lest bear the boot situations disfigure the self-confidence of the executives, hence it is the job of the sales managers to invoke enthusiasm and a sense of self belief among the sales persons of the sales team. This can be done more efficiently by conducting effective sales management training sessions.

A professional sales management training expert can always help the managers in planning and conducting the sales management training for the executives of the company. This way it is real win-win situation for both the managers as well as the executives who get to thrive under great leadership. Another thing to note here is that the managers often settle down for things that seem just good for them. The fact is that the sales team works below the par of their highest efficiency. The managers should look to extract the best from the sales persons to get great results. Great is always way better than just good.

By setting up a sales management training sessions the sales managers can set up new vision and strategy for the sales team so that they can perform better than they have been since long. Good amount of research and perseverance is needed to conduct a successful sales management training seminar and that is why hiring a professional for such growth activities is more preferable. The professional streamlines your ideas and puts them in influencing words and activities that the executives start to pay attention to the sales and look to up the ante. Hence good professional sales management training expert could always help the cause of a company to better its sales team’s performance and show higher sales in its next reports.

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If a sales person is doing many other things other than selling, you can say that the sales person is not doing his job. However, if many sales people are doing so, then perhaps you need more investigation.

While it is true that sales people should commit their time and effort generating sales revenue, that may not be how customers perceive things. Customers want sales people to be “accountable for results”.

Hence, sales staff may make comments, or even overtures, to help improve quality. If a company has got a history of quality issues such as late deliveries, defects or missing parts, the sales staff of such companies will end up spending more time pacifying customers and taking steps (ranging from making complaints to literally monitor the production process) to ensure quality.

Also, if a company has problems maintaining consistent quality, or if the product is not really attractive to customers, it will adversely affect sales results as well.

So while it really shouldn’t be the job of the sales person to ensure quality, there are times that inputs from sales staff about our product features, service levels and quality standards are invaluable insights of what customers’ expectations are.

If management’s concerns are that if sales staff spends too much time on product issues and not enough on selling, then perhaps management should consider getting operations, engineering or other staff to handle customers’ feedback.

If the operations staff are hiding away from customers, or if there’s no one else to address product quality issues, then sales people will have to take on the role of “quality inspection”, NOT because they like to do so, but that’s how customers expect them to do so.

CJ Ng is the trusted sales advisor who have helped international companies achieve quantum improvements in sales profits in China and beyond. So far, c.j. has helped:

* A leading international hotel to produce the equivalent of an additional 5,000 room nights in China in the lull summer months of 2007
* A global leading architectural hardware company to increase the sales revenue of a key account in Shanghai by 10 times within 3 weeks
* The world leader in PC sales to transform their sales force to be more collaborative and solution-focused, and helping them to regain worldwide pole position from their nearest competitor.

Prior to this, c.j. was Asia Marketing Manager for a Fortune 500 logistics company, as well as Corporate Training Manager for Ringier AG, Switzerland’s largest media group, in China, where he was responsible for sales team development, and helped increase the percentage of new hires to close their first sales within 2 months by 30%, as well as increase overall sales targets by more than 50%. Visit http://www.psycheselling.com/page4.html for more details

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If a sales person is doing many other things other than selling, you can say that the sales person is not doing his job. However, if many sales people are doing so, then perhaps you need more investigation.

While it is true that sales people should commit their time and effort generating sales revenue, that may not be how customers perceive things. Customers want sales people to be “accountable for results”.

Hence, sales staff may make comments, or even overtures, to help improve quality. If a company has got a history of quality issues such as late deliveries, defects or missing parts, the sales staff of such companies will end up spending more time pacifying customers and taking steps (ranging from making complaints to literally monitor the production process) to ensure quality.

Also, if a company has problems maintaining consistent quality, or if the product is not really attractive to customers, it will adversely affect sales results as well.

So while it really shouldn’t be the job of the sales person to ensure quality, there are times that inputs from sales staff about our product features, service levels and quality standards are invaluable insights of what customers’ expectations are.

If management’s concerns are that if sales staff spends too much time on product issues and not enough on selling, then perhaps management should consider getting operations, engineering or other staff to handle customers’ feedback.

If the operations staff are hiding away from customers, or if there’s no one else to address product quality issues, then sales people will have to take on the role of “quality inspection”, NOT because they like to do so, but that’s how customers expect them to do so.

CJ Ng is the trusted sales advisor who have helped international companies achieve quantum improvements in sales profits in China and beyond. So far, c.j. has helped:

* A leading international hotel to produce the equivalent of an additional 5,000 room nights in China in the lull summer months of 2007
* A global leading architectural hardware company to increase the sales revenue of a key account in Shanghai by 10 times within 3 weeks
* The world leader in PC sales to transform their sales force to be more collaborative and solution-focused, and helping them to regain worldwide pole position from their nearest competitor.

Prior to this, c.j. was Asia Marketing Manager for a Fortune 500 logistics company, as well as Corporate Training Manager for Ringier AG, Switzerland’s largest media group, in China, where he was responsible for sales team development, and helped increase the percentage of new hires to close their first sales within 2 months by 30%, as well as increase overall sales targets by more than 50%. Visit http://www.psycheselling.com/page4.html for more details

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There are no posts related to Are Sales People Responsible For Improving Product Quality?.

If a sales person is doing many other things other than selling, you can say that the sales person is not doing his job. However, if many sales people are doing so, then perhaps you need more investigation.

While it is true that sales people should commit their time and effort generating sales revenue, that may not be how customers perceive things. Customers want sales people to be “accountable for results”.

Hence, sales staff may make comments, or even overtures, to help improve quality. If a company has got a history of quality issues such as late deliveries, defects or missing parts, the sales staff of such companies will end up spending more time pacifying customers and taking steps (ranging from making complaints to literally monitor the production process) to ensure quality.

Also, if a company has problems maintaining consistent quality, or if the product is not really attractive to customers, it will adversely affect sales results as well.

So while it really shouldn’t be the job of the sales person to ensure quality, there are times that inputs from sales staff about our product features, service levels and quality standards are invaluable insights of what customers’ expectations are.

If management’s concerns are that if sales staff spends too much time on product issues and not enough on selling, then perhaps management should consider getting operations, engineering or other staff to handle customers’ feedback.

If the operations staff are hiding away from customers, or if there’s no one else to address product quality issues, then sales people will have to take on the role of “quality inspection”, NOT because they like to do so, but that’s how customers expect them to do so.

CJ Ng is the trusted sales advisor who have helped international companies achieve quantum improvements in sales profits in China and beyond. So far, c.j. has helped:

* A leading international hotel to produce the equivalent of an additional 5,000 room nights in China in the lull summer months of 2007
* A global leading architectural hardware company to increase the sales revenue of a key account in Shanghai by 10 times within 3 weeks
* The world leader in PC sales to transform their sales force to be more collaborative and solution-focused, and helping them to regain worldwide pole position from their nearest competitor.

Prior to this, c.j. was Asia Marketing Manager for a Fortune 500 logistics company, as well as Corporate Training Manager for Ringier AG, Switzerland’s largest media group, in China, where he was responsible for sales team development, and helped increase the percentage of new hires to close their first sales within 2 months by 30%, as well as increase overall sales targets by more than 50%. Visit http://www.psycheselling.com/page4.html for more details

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