When you ask sales people about questioning techniques most people don’t know how to ask a question that will get their prospect talking.
Many courses, books, and DVD’s on sales training tell you to start the sales questioning stage with an open question, one that will get the customer talking, and one that makes it difficult for them to answer with one word or a short phrase. But then they go on present that an open question is one that begins with: what, who, where, when, or how. This is absolute rubbish!
You can ask a question that begins with any of these words and the customer can still answer with a short, closed phrase, and in some cases just one word. Here are some examples I have heard while coaching sellers who have been on these sales training courses: Continue reading ‘Questioning Techniques For Sales – Do You Really Know What an Open Question Is?’ »