Dale Carnegie said that the sweetest sound a person can hear is his own name. True, for the most part–when used appropriately by the right person at the right time. Conversely, in some cases, a person’s name can be a turn off.
At the grocery store I frequent, the check-out personnel are apparently instructed to call customers by name when they read them on the credit or debit card receipts. Nice intention, bad execution. Maybe once out of 100 trips the person has gotten close to saying mine correctly. It’s actually quite comical how they struggle, then butcher it.
And it still floors me, the ignorance of many people when hearing a difficult or unusual name on phone calls. In talking to sales or service people on calls where I was the customer, after spelling my name, I’ve heard such idiotic comments as, Continue reading ‘Mistakes – Tips on Using Names’ »