I have recently heard a sales manager saying, “the sales person’s job is to bring in customers. If product quality is bad, management will take care of it. Sales people should spend less time commenting on product quality.”
If a sales person is doing many other things other than selling, you can say that the sales person is not doing his job. However, if many sales people are doing so, then perhaps you need more investigation.
While it is true that sales people should commit their time and effort generating sales revenue, that may not be how customers perceive things. Customers want sales people to be “accountable for results”.
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